At InternetAsistencia, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website and use our virtual assistant services for managing basic home services. By using our website, you agree to the practices described below.
Personal Information When you register on our site, make a request, or communicate with us, we may collect the following personal information: - Full name - Email address - Phone number - Physical address - Payment information, if necessary Automatically Collected Information We may automatically collect certain data about your visit to our site, such as: - IP address - Type of browser and device - Pages visited and time spent - Cookie information and similar technologies
We use the information collected for the following purposes: - To provide and personalize our services - To process your requests and manage payments - To improve our website and services - To communicate with you about your account, requests, and changes to our policies - To comply with our legal and regulatory obligations
We do not share your personal information with third parties, except in the following circumstances: - With service providers acting on our behalf and under confidentiality agreements - To comply with the law, a court order, or a governmental request - In the context of a merger, acquisition, or sale of company assets, always protecting your information
We adopt technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure.
You have the right to: - Access the personal information we hold about you - Request correction or deletion of your personal information - Object to the processing of your personal information - Withdraw your consent at any time To exercise these rights, please contact us at [contact email address].
Our website uses cookies and similar technologies to enhance your online experience. You can control the use of cookies through your browser settings.
We reserve the right to update this Privacy Policy at any time. We will notify you of significant changes by posting the new policy on our website. We encourage you to review this page periodically.
At InternetAsistencia, our goal is to provide high-quality service and ensure customer satisfaction. To ensure this, we offer a 7-day satisfaction guarantee on our services. Below, we detail our refund policy:
All our services are covered by a 7-day satisfaction guarantee, counted from the date of service engagement. Within this period, if the customer is not satisfied with the service received, they may request a refund.
To be eligible for a refund, the customer must meet the following requirements:
The customer must contact our support team via [email/phone] to initiate the refund process.
The request will be reviewed within 5 business days, and if approved, the refund will be processed within 10 to 15 business days.
Refunds will be made only to the original payment method, and the customer will be notified once the refund has been completed.
No refunds will be issued if the customer requests a refund after the 7-day guarantee period.
Services consumed or fully completed within the guarantee period will not be eligible for a refund.
In case of special promotions or discounts, InternetAsistencia reserves the right to adjust the refund policy according to the terms and conditions of the offer.
Note: This refund policy is subject to change. InternetAsistencia reserves the right to modify, update, or suspend this policy at any time.